These are my core services. You can work with them as stand-alone offers, or we can create a custom programme of works tailored to your needs.
If you know what you want, that’s perfect. If not, it’s not a problem.
We can have a free discovery call to outline future outcomes and offer recommendations.
Research
- Personas
- Customer Journey Maps
- Competitor Analysis
- JTBD Checklist
Acquisition
- Onboarding Audit
- Onboarding Templates
- Automated Messaging Sequences
- Feedback and Satisfaction Surveys
Community Ops
- Community Roadmap
- Community Metrics Templates
- Tech Stack Design
- Advocacy Programme Strategy
- Community Guidelines and Implementation Strategy
- Moderation Guidelines
Engagement & Retention
- Activity tracking Systems
- Evaluation Models
- 1-1 community engagement scenarios
- Loyalty Programs
- AMA Event Checklist
Community-Led Marketing
- Content Checklists
- GTM Strategy
- Engagement Calendar Template
- Cross-Department Project Management System
Remote Transformation
- Company Knowledge Base
- Employee Handbook
- Policies and Code of Conduct
- Communication Guidelines
- Meeting Templates
- Team engagement activities
- Knowledge Sharing Activities
- Leadership Training (Collaboration, Mentoring, Feedback)